Terms of Use

Terms & Conditions

Effective Date: 1st July 2025
Website: https://garidoctor.com
Contact email: support@garidoctor.com

Introduction

These Terms of Service outline the rules and guidelines for the services and goods offered by GARIDOCTOR MOTORS, a business that that offers car buying and selling, retail of car parts planners, and support services such as diagnostics, inspections and general car service. By purchasing an item, contacting us, or using any of our services, you agree to the terms outlined below.

These terms do not apply to services and platforms we do not control, including third-party payment processors like M-Pesa or banks. Please review the respective terms of those services for additional information.

1. Information we collect

To fulfill your order, we may collect personal information such as:

• Full name
• Phone Number
• Physical Address
• Email address
• Payment details (via third-party processors)
• Product purchase history
• Various additional information you submit when contacting us or placing an inquiry

This information is necessary for order processing, customer support, and legal compliance. We do not store sensitive payment data ourselves.

2. How we use your information

We use your information for the following purposes:

• To fulfill and deliver your purchases
• To provide customer support or respond to inquiries
• To send updates or newsletters (only with your consent)
• To comply with legal or regulatory requirements
• To improve our services and product offerings

3. Sharing and disclosure

We only share personal information in the following limited cases:
Email platforms: Your email address may be shared with services used to send your product files or updates.
Legal reasons: We may disclose personal information if required by law, to respond to legal claims, or to protect our business and customers.
Business transfers: In the event of a sale of the business, merger, or reorganization, customer data may be transferred as part of the business assets.

4. Digital products and delivery

We currently do not sell any digital products. In case of sale of software services in future, this section will be updated to cover the delivery of such items.

5. Refunds

We issue for refunds for goods or services that do not met the description given at the point of purchase. This has to include failure to meet the agreement as per the discussion with the customer, such as not matching part numbers or pictures sent for confirmation by the customer.
Once delivered and accepted / installed, purchases are non-refundable. Please note that some sensitive parts such as ECUs, ABS modules, some fuel pumps, etc, have to be installed by our recommended technicians for returns and refunds to be possible in case of any performance issues.

6. Data retention

We retain customer data for up to 7 years to comply with legal, accounting, and business obligations unless longer retention is required by law.

7. Your rights

Depending on your location, you may have the following rights regarding your personal data:

• Access – Request a copy of the information we hold about you
• Correction – Request that we fix or update inaccurate data
• Deletion – Request erasure of your data (where allowed by law)
• Objection – Opt-out of marketing communications
• Complaint – File a complaint with a data protection authority if your rights are violated

To exercise any of these rights, email support@garidoctor.com

8. Limitation of liability

GARIDOCTOR Motors is not liable for indirect, incidental, or consequential damages resulting from your use of our products. All products are provided on "as is" basis without warranties unless explicitly stated.

9. Modifications

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting on our website.

10. Contact us

For any questions or concerns about these Terms:

• Email: support@garidoctor.com
• Website: https://garidoctor.com
• Phone: +254780279000